Shipping policy

SHIPPING POLICY

PROCESSING TIMES

Orders are normally processed within 2–3 business days, excluding weekends and statutory holidays. Processing time is separate from carrier transit time. High-value, oversized or special-handling orders may require additional preparation; if so, we will contact you.

SHIPPING RATES AND SERVICES

Available shipping services and prices are calculated or displayed at checkout based on the products, destination, package weight and dimensions. Trading-card orders shipped within Canada or to the United States use available tracked Canada Post services. Framed and oversized merchandise may use different rates or services because of its size and protective packaging.

TRACKING AND DELIVERY

When tracking is available, tracking information will be sent after fulfillment. Carrier delivery estimates are estimates and are not guaranteed. Delays caused by carriers, weather, customs or circumstances outside our reasonable control may occur.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact fab@allstarsportsmarketing.com immediately if an address correction is needed. We cannot guarantee changes after an order enters fulfillment. Additional shipping charges caused by an incorrect or incomplete address, refusal or unclaimed shipment may be the customer's responsibility.

DUTIES AND INTERNATIONAL ORDERS

International customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country unless checkout expressly states that duties are prepaid. International availability varies by product and destination.

DAMAGED, LOST OR INCORRECT ORDERS

If an order arrives damaged, contains the wrong item or is materially different from its listing, contact us within 48 hours of confirmed delivery at fab@allstarsportsmarketing.com. Include the order number and clear photographs of the item, shipping carton, shipping label and all packing materials. Keep all packaging while the issue is reviewed, as it may be required for a carrier claim.

If tracking shows a package as delivered but it cannot be located, check with household members, neighbours and the carrier, then contact us promptly. We will assist with available carrier procedures but cannot guarantee the outcome of a carrier investigation.

LOCAL PICKUP

Where local pickup is offered at checkout, wait for confirmation that the order is ready before arriving. Pickup instructions will be provided separately.